SMASHED - Burgers & Fries Kingston-upon-thames

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Welcome to SMASHED - Burgers & Fries Kingston-upon-Thames, a burgeoning eatery located at 69 Surbiton Road, Kingston Upon Thames. While the name suggests a vibrant take on classic comfort food, the reviews reveal a contrasting narrative that invites scrutiny.

This establishment positions itself as a hub for burger and fry enthusiasts, promising a menu brimming with juicy burgers and crispy fries. However, the dining experience reported by customers paints a troubling picture. For instance, customer Michael Asuncion expressed disappointment over a burger served raw and an unconventional hotdog experience. His review highlights a glaring inconsistency between the anticipation of a mouth-watering meal and the reality of poor quality cuisine.

Additionally, customer Patricia H described a harrowing wait, indicating a customer service struggle that leaves much to be desired. Her experience—waiting an hour and a half with no food in sight—can dishearten even the most optimistic diners. The lack of timely communication further aggravates the situation.

The sentiment is echoed by Sam Burkitt, who reflects on ordering from a seemingly professional online platform, only to be disappointed by the lukewarm chicken burger and poorly seasoned fries. His experience raises questions about the quality and consistency of meals delivered by SMASHED.

In light of this feedback, it's essential to approach SMASHED - Burgers & Fries Kingston-upon-Thames with caution. While the idea behind the brand appeals to the love of burgers and fries, the ingredients of a successful restaurant—quality food, timely service, and customer satisfaction—seem to be currently lacking.

As a food reviewer, I remain hopeful that this brand can turn its fortunes around to become a celebrated fixture in Kingston-upon-Thames, but it will require a significant commitment to quality and customer care.

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